FAQ

HOW DO I CONTACT YOU?

For any help with your order or any general questions please email admin@theflow.shop with your Order # and First Name.

CAN I CANCEL MY ORDER?

Prior to completing the checkout process, please confirm your order and double-check for any errors.

If you need to change or cancel your order for any reason, please contact us as soon as possible so we can make the necessary changes.

Please keep in mind that orders with a tracking label cannot be modified or cancelled.

WHERE IS MY ORDER?

We make it a priority at theflow.shop to get our products to you as soon as possible. After we ship out our products, they should arrive in 3-5 days.

Check your email for your tracking number to track your order. If your tracking number has no updates for many days, please email us ASAP.

WHEN WILL MY DESKMAT BE SHIPPED?

Every order we get is normally processed after one day, then we start to ship out your order after it has been processed.

Normally one day after a purchase you will receive a tracking number. ETA 3-5 days for US, 7-21 for international orders. Please note orders made after Friday are shipped out on Monday.

DO YOU SHIP INTERNATIONALLY?

Yes we do, we ship with First Class USPS International for much more affordable rates.

CAN I GET A REFUND?

We do not offer refunds on products that have already been shipped because we lack the necessary infrastructure.

To avoid any problems, please double-check that you want the product before purchasing it. We apologize for the inconvenience, but we hope there will be no need to return or replace our fantastic products!

WHAT IF MY ORDER IS LOST / STOLEN / DAMAGED?

Each order that leaves our shipping area is in perfect condition; any issues with your order are due to third-party shipping services.

We occasionally have to deal with orders being lost by the USPS; normally, you'll be able to tell if your tracking is missing by going back to your tracking number and says "Not Trackable" If this occurs, we will either replace your product or provide a full refund, depending on your preference.

What are the dimensions of your desk mats?

Our deskmats are 900 x 400 MM (35 x 17 inch) and 3 MM thick.  

will more designs come out?

We have plans to come out with more designs in the future, so keep an eye out when we do!

are there any smaller / bigger sizes?

Sadly no, we plan to stick with the basic 900x400 size.

HOW DO I CLEAN MY DESKMAT?

There are two ways you can wash our deskmats, you can put it in your washing machine or you can simply put it in your bath tub light dish soap and rub softly with a non fabric cloth.

It is highly recommended that you do not use hot water when cleaning because this ruins the stitched edging.